Withdrawal via Cash Out Agents

To support Pinoy OFWs, Netizen also considered your relatives, family, friends, and loved ones that don’t have access to banking services so we enabled our Cash Out Agents. 

List of our Cash Out Agents

Just provide the Reference Number and one Valid I.D.

  • Direct Agent 5 (DA5)

  • Panalo Express

  • PeraHub (PetNet)

  • VIP Center (ACM Business Solutions, Inc.)

  • Brigada Pharmacy

  • Card Bank, Inc.

  • Rural Bank of Guinobatan Inc.

Validity Period of a Cash-Out Agents Reference Code 

The validity period is 31 days or 1 month, If ever unable to claim after 31 days, you need to request the sender to reprocess the transaction to generate a new reference code.

What will happen if the receiver is not able to claim the money within the validity period of the Reference Code?

When you initiate the transaction it does not debit your account immediately. The account is debited when the operation is approved successfully. You just need to reprocess the transaction and provide a new reference code to the receiver of the funds.

How to do a Cash-Out Transaction on your Netizen Mobile Banking App?

  • Open your Netizen Mobile Banking App

  • Tap "Cash Out"

  • Tap "Cash Withdrawal"

  • Select "Cash Withdrawal

  • Select "Sendah Direct or Panalo Express"

  • Input the amount you wish to withdraw or send

  • Provide the "Reference Code" to the person who will claim the money

  • Visit "Panalo Express" if you Select "Panalo Express" and provide the Reference Code and one Valid ID. 

  • Or Visit any Cash Out Agents below if you select "Sendah Direct" and provide the Reference Code and one Valid ID. 

    • Direct Agent 5 (DA5)

    • PeraHub (PetNet)

    • VIP Center (ACM Business Solutions, Inc.)

    • Brigada Pharmacy

    • Card Bank, Inc.

    • Rural Bank of Guinobatan Inc.