What is the type of account I will get after the registration?
Regular Savings Account.
How much is the minimum initial deposit?
No minimum initial deposit and No maintaining balance.
What is the Interest Rate?
0.25% per annum
When will I receive the Interest Rate?
What is the minimum balance to earn interest?
Are you offering a Time Deposit?
Yes, you can open a time deposit, just log in to your Netizen Mobile App and tap "Term Deposit.
Minimum: 5,000 Php
Maximum: 2,000,000 Php
3 months with 3% Annual Interest Rate
6 months with 4% Annual Interest Rate
9 months with 4.5% Annual Interest Rate
12 months with 5% Annual Interest Rate
Why I am subject to withholding tax?
Any interest earned from a peso bank deposit will be subjected to a 20% final withholding tax as required by the Bureau of Internal Revenue.
Why is the status of my account “Dormant”?
If the status of your Netizen Savings Account is “Dormant”, it is because there is no activity for 24 months. To Re-Activate your account, you can contact us on Facebook Messenger, or email us at firstname.lastname@example.org and there will be 50.00 Php Dormancy Fee.
How to view my eStatement?
You can view your transaction history by tapping “Account” on your Netizen app. We do not currently send estatement but will be available on version 2 of the app.
How can I Log in to my Netizen App?
There are two ways to Log-In:
1. Using the PIN
2. Touch ID or Fingerprint Verification
I can’t Log in to my Netizen App.
If you are unable to Log In to your Netizen App, follow the steps below:
Are you sure you want to reset app activation? Tap “Yes”
Tap “I have an account”
Put the information needed
Create a PIN and confirmed it
Enable Touch ID or Finger Touch
Tap “Start Now”
How can I “Change PIN” and disable “Touch ID”?
Tap on “Help” select Change PIN
To disable Touch ID Tap on “Help” and swipe left with the Touch ID
I want to Change/Update my Account Details.
What do I do if I change my email address?
Is my money safe if I lost my phone?
Yes, you cannot log on without your personally created password, and making transfer transactions will require confirming your PIN.
How can I escalate Phishing, dispute, or any other money transfer problems?